Many businesses rely heavily on logistics support, which is a cheaper solution than having an in-house transport department; the courier industry is booming and has been for decades to provide essential logistics services for their customers. If you are looking to outsource your logistics needs, here are a few of the qualities to look for with courier and 3PL companies.
Dependability
Of course, when you place an order for a package to be collected and delivered, you want to be sure it arrives in good shape and on time. When looking at a taxi truck delivery service in Australia, for example, make sure that they have been in business for at least 5 years. They would have the resources to ensure prompt delivery. It takes a long time for a company to earn a good reputation and reading client testimonials is always a good idea.
Customer Focused
All successful businesses adopt a customer focused attitude, as this is the key to long-term success. As a customer, you should feel special and that nothing is too much trouble for the courier. Rapid response with a smile is what you should expect; a good 3PL company would assign you a project manager, who is the only person you need to contact. Take a look at online customer reviews, which can be an accurate reflection of their service.
Affordability
A top courier company should not price themselves out of the market, rather they should be comparable with other companies offering similar services. Every organisation is looking to cut running costs and if a courier service is too expensive, they won’t last long in such a competitive sector. Of course, costs are rising but that doesn’t mean you should pay more than normal.
Guaranteed Delivery
If a same day courier Sydney or your local area has offer such service, they should be able to live up to the claim. If, for example, you run an e-commerce business, it is critical that products are delivered according to schedule.
Great Communication
All drivers should be in constant contact with their base and this speeds up collections and deliveries; when you call the courier with an urgent job, they can get the nearest driver to collect the package and get the ball rolling. Fast communication is vital in the logistics sector and most providers use GPS systems.
Flexible
The last thing you want to do is sign a contract that binds you for a year; top 3PL companies are happy to work on a month-to-month basis; you can turn off the service with a simple phone call. Some e-commerce businesses only used a 3PL provider during seasonal surges, which is fine with the provider.
Don’t be afraid to ask numerous courier companies to quote for your business, then you can make an informed decision as to which company is right for you. Of course, the courier should have offices near your business premises and when looking at 3PL companies, try to find one that is affordable, reliable and has the resources needed to provide a top service.
